Conflict Resolution Skills Workshop
Students are put into pairs and given a conflict scenario.
This part of the session is designed to demonstrate how
our emotions take over and cause situations to spiral out
Prevention is better than cure
Examines some of the
root causes of conflict and how simple
changes to the way we frame things can affect how others
feel and respond.
What’s the other person’s story?
Students learn how to use questioning and empathy to
Help them understand the other person’s point of view.
Young people often avoid raising issues for fear of
confrontation. Students create a “three part
assertion message” to address a conflict situation they’ve
been given. This technique helps people understand the
impact of their actions and behaviours on others.
Responding to grievances
Conflicts escalate when people fight fire with fire; things
get out of hand and easily become personal. Working in
groups students role-
“three part reflective response” technique. Students learn
how to diffuse emotionally charged exchanges and pave
the way for constructive dialogue.
This part looks at how to prioritise the relationship and
longer term outcomes over and above the issue at hand.
Students learn how to develop options and strengthen the relationship.
Key skills: reflective listening. questioning, empathy,
problem solving, emotional intelligence, reasoning,