Conflict Resolution Skills Workshop


Conflict role-play

Students are put into pairs and given a conflict scenario.

This part of the session is designed to demonstrate how

our emotions take over and cause situations to spiral out

of control.

Prevention is better than cure

Examines some of the

root causes of conflict and how simple

changes to the way we frame things can affect how others

feel and respond.

What’s the other person’s story?

Students learn how to use questioning and empathy to

Help them understand the other person’s point of view.

Raising grievances

Young people often avoid raising issues for fear of

confrontation. Students create a “three part

assertion message” to address a conflict situation they’ve

been given. This technique helps people understand the

impact of their actions and behaviours on others.

Responding to grievances

Conflicts escalate when people fight fire with fire; things

get out of hand and easily become personal. Working in

groups students role-play a conflict scenario using the

“three part reflective response” technique. Students learn

how to diffuse emotionally charged exchanges and pave

the way for constructive dialogue.

Resolving conflicts

This part looks at how to prioritise the relationship and

longer term outcomes over and above the issue at hand.

Students learn how to develop options and strengthen the relationship.

Key skills: reflective listening. questioning, empathy,

problem solving, emotional intelligence, reasoning,